| Section |
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Comment |
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Included |
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Contact management
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Contacts / customers details
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Contact image / picture
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Y |
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Comprehensive name storage
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Y |
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Comprehensive details storage
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Y |
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Capable of storing International characters/fonts
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Y |
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e-mail address storage (multiple accounts)
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Y |
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Address (multiple locations can be stored)
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Y |
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Web interface for customers address management
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Y |
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Membership information
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Y |
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ID card production
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Y |
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Custom data (you can add extra storage fields)
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Y |
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Mail merge from custom data
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Y |
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Data import to custom data fields
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Y |
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Linked to orders, prospects, support issues
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Y |
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Company details
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Link companies to people accurately
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Y |
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VAT / Company number storage
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Y |
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Multiple address storage (registered office etc)
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Y |
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Custom data
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Y |
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Related information
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Y |
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Prospect system
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Sales details
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Referral tracking
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Y |
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Campaign tracking
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Y |
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Status tags
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Y |
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Multiple sales contacts
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Y |
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Comprehensive quote builder
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Y |
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Store documents and sales details
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Y |
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Sales history allows review of sale
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Y |
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Scheduler allows dates to be linked to sales
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Y |
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Inventory
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Item detail
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Space for comprehensive description
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Y |
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Sophisticated tax regime handling
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Y |
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Clever shipping cost rules
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Y |
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Product sales management options
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Y |
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Easy to sell online
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Y |
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Item images
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Multiple images for no extra cost
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Y |
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Image ordering system
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Y |
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Item options
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Multiple options for products
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Y |
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Website (Content-managed)
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An unlimited number of pages can be added
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Y |
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Linked to the Shopping cart and support system
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Y |
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Easy to update and maintain yourself
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Y |
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Newsletter sign-up form
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Y |
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Enquiry form
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Y |
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Over thirty template schemes to choose from
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Y |
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Can be added into existing websites
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Y |
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Shopping cart
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Unrestricted number of items
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Y |
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Linked CRM / Shopping cart accounts
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Y |
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Customer reviews
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Y |
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Multiple images allowed for each product
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Y |
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Item options / sub option handling
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Y |
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Real time link to inventory and order processing system
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Y |
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UK and International tax handling
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Y |
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Easy to change VAT rules
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Y |
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Online help for you
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Y |
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Integrates easily with existing websites
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Y |
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Allows you to put your logo on the shopping cart
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Y |
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Multiple colour schemes available
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Y |
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Customer services area
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Customer services
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| |
| |
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Ownership of support call assignment
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Y |
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Priority settings
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Y |
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Parent task / Child task settings
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Y |
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Rich comment history
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Y |
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Attach files and documents to support calls
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Y |
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Customer services filtering logic
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Y |
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Tracking users option
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Y |
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Web / online customer services
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Available 24/7
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Y |
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Secure with option to mark support calls private
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Y |
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Allows users to add their own support calls
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Y |
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Allows users to edit / update support calls
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Y |
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Knowledge base builder
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Y |
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Linked Calendar
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View, edit and add appointments in other people's calendars.
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Y |
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Import and Export iCalendar format files.
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Y |
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Direct link to Outlook ™.
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Y |
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Telephone linking (TAPI)
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Use caller’s details to pop up information. Due to the extra technology and costs of implementation this is charged for as an extra. A new version will be available soon, please ask for more information.
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N |
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