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Feature: |
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Basic |
Professional |
Enterprise |
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For more information use the blue buttons in the "More" column
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Add support tasks |
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The application is designed to allow people to add and update information about
contacts, thus keeping information up-to-date and relevant.
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Knowledge Base |
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The Knowledge Base is a repository of solutions and help.
With the growth of the Knowledge Base you are
more likely to find an answer.
The idea of the support system is to help retain knowledge in your company
and the Knowledge base is designed to allow you to import knowledge into your
company to augment the knowledge you already have.
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Task relationships |
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Task relationships is a way of structuring support calls into groups
to ease the management of your support desk.
Take for example a garden centre, using our support desk system.
The main task is growing plants, but the ancillary part to the
process is tasks such as ordering seeds, compost, making sure the irrigation
system is working.
Rather than have a plethora of tasks the task “grow plants” then
has the associated child tasks attached to it.
The use of child tasks also has a positive impact on support desk staff,
using our CogSupport desk software in an IT support environment –
rather than 5 open support tasks for months on end,
you only have one parent task such as “Person leaving” –
tasks such as removing folders etc cannot be done until they
leave – but they are a task.
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Create custom task types |
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With this option you can have access to the system
through the web interface, so that details can be updated
through either the software or web interface.
The web interface allows you to offer the ability
for customers and staff to access the system through the web portal.
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Intranet interface |
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This means that your users can add calls through the
company Intranet server.
Did you know Cogitar Software also develop Intranets?
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Internet interface |
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With this option you can have access to the system
through the web interface, so that details can be updated
through either the software or web interface.
The web interface allows you to offer the ability
for customers and staff to access the system through the web portal.
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Administration interface |
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The Administration interface allows the company appointed Administrator to update
and manage the system.
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Additional optional extras: |
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Bespoke development work |
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We undertake work for the professional version and enterprise
version of Cogitar CogSupport Desk, so that we can tailor our
product to meet your needs. Development work is not as
expensive as you might think, but can save money and time for
most companies. Please talk to us for more information.
NB: We do NOT undertake bespoke development work on
the basic version of the product.
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