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Key benefits to your business: |
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Web access portal built in (for no extra cost), customers can log their own support calls.
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The ability to add multiple customers to one support call
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Automatic e-mailing of updates / customer notices
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You create categories and status levels; you’re in control of your settings
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Show you understand your customers' problems with online customer services access
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Keep and share knowledge in your business, not in your staffs' memories
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Customers who can login don't need to make telephone calls for progress reports
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Create linked customer services calls to show what you are really working on
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Work with your information on the move
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Storing and sharing knowledge
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With our complete system you can easily control and organise your
customer services and knowledge management.
We have designed it especially for businesses like yours, a support
system that helps your highly responsive business deliver customer services and
knowledge online like no other system for the cost.
With Amplified Cloud you can store knowledge economically but with instant access. If you think of every time
you lost hours searching for knowledge, you will soon see why Amplified Cloud is becoming the choice for the growing business.
Since 2003 our customer services system has proven that its capabilities and benefits are unlimited in any number of industries,
from travel agents to shops, used by companies who wish to show their customers that they care.
When a customer brings a problem to you, provide them with secure web access so they can see you are dealing with their problem.
Compare your Amplified Cloud attitude to that of your competitors who do not provide online access: your customer services system runs night and day, week in, week out,
allowing your customers to access it when it is convenient for them.
For you, storing knowledge is about saving time and promoting a business that runs without you.
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Customer services and knowledge management
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